Terms & Conditions

  1. GENERAL PROVISIONS

The herein terms and conditions govern your access to and usage of this web site (“the Site”). Thus, the usage of this Site is presumed to be made on the basis that you have read, understood and agreed with these terms and conditions.

shop.cristinaiaroscenco.com is the a trading name of COUTURE FASHION BY CRISTINA SRL, a company registered in 70 Emanoil Porumbaru St., District 1, Bucharest, 011427, Romania under registration number  J40/9209/2017, tax code RO37758501 (hereinafter referred to as “CRISTINA IAROSCENCO SHOP”).

We reserve the right to only accept orders from customers over 18 years old.

From time to time, we reserve the right to vary or change these terms and conditions for any valid reasons. Consequently, it will be made available to you a new (updated) version of the terms and conditions at all times and you are responsible to review these periodically. Your continued access to the Site and use of the Services after any such changes have been operated shall be presumed as your consent for such changes. Any amendments made after you have placed an order will not affect such order unless we are required to do so by law.

We may, at any time and without any liability or indemnification being awarded for any whatsoever reasons to: modify, suspend or discontinue the Site with or without notice, for any technical, operational or commercial reasons we might deem as valid. 

  1. CONDITIONS required to PURCHASE

For placing orders on our Site you are obliged to provide your real name, phone number, e-mail address and other requested information as indicated, as well as the payment details that you declare to be valid and correct. Likewise, you are also required to warrant that you are the person referred to in the billing information provided.

Orders can only be placed only to individuals who observe our terms and which hold valid credit/debit card, provided their applications are acceptable by CRISTINA IAROSCENCO SHOP and only they you have authorized CRISTINA IAROSCENCO SHOP to process a charge on their credit/debit card in the amount of the total purchase price for the manufactured product they have acquired.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where CRISTINA IAROSCENCO SHOP feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

You also agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. 

  1. Placing ORDERS

All orders which are placed on this site are subject to acceptance and availability of raw material.

The products you add in your cart are not in stock but solely manufactured pursuant to such customary order placed by you.

Basically, we do not offer nay products for sale that are in stock and available for dispatch from our distribution center.

We only develop and manufacture individual products as advertised on our Site for each and every customer seeking to obtain such product.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site.

CRISTINA IAROSCENCO SHOP will store a record of your transactions for a minimum of one year.

  1. ACCEPTANCE OF ORDERS

After you place an order on our Site, you will receive an email with the details of your order. This email is NOT an acceptance of your order, but just a confirmation that we have received it.

Your order shall be accepted after the payment has been fully performed by you and the contract shall be completed  between you and CRISTINA IAROSCENCO SHOP when we email you to confirm the goods have been dispatched to your chosen delivery address. The sale contract is therefore concluded in Bucharest, Romania and the language of the contract is English. For avoidance of doubt, no third party has the authority to accept an order on behalf of CRISTINA IAROSCENCO SHOP.

We reserve the right to refuse any order in the event that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the herein terms and conditions.

CRISTINA IAROSCENCO SHOP reserves the right to refuse to process and accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. CRISTINA IAROSCENCO SHOP shall not hold liable to you or any third party by reason of our withdrawing any merchandise from the Site.

Should  we discover an error in the pricing of a product in your order, we will let you know as soon as possible. However, CRISTINA IAROSCENCO SHOP shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

  1. PRICE of products

Prices displayed on the Site are selectable by user, in EUR or RON, and are inclusive of VAT, at the applicable rate. We reserve the right to, occasionally, adjust the prices in the case of any occurring changes of the commercial factors. The price applicable to your order will be the price shown at the time your order is accepted.

In the event of an error being made in the process of advertising the price of products on our site the related order placed by you shall be cancelled.

Should you purchase a product on our site from a country located outside European Union, you should be advised that relevant import duty and tax may become due to be covered by you. Thus, the import duty and/or any other tax costs will be invoiced to you directly from the courier or an import broker appointed by you.

In case you credit/debit card used for purchasing products on our Site is not denominated in Euro, then the price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

  1. PAYMENT

On this Site, you can purchase products by: Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site from time to time.

Payment will be debited from your account upon dispatch of your order by CRISTINA IAROSCENCO SHOP. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to CRISTINA IAROSCENCO SHOP, we will not be liable for any delay or non-delivery.

The credit/debit card transactions on this site are processed using https://www.euplatesc.ro, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered CRISTINA IAROSCENCO SHOP user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, CRISTINA IAROSCENCO SHOP uses Secure Socket Layer (SSL) technology.

Although we make efforts to keep the details of your order and payment secure, we cannot be held liable for any loss you may suffer in case a third party procures unauthorized access to any data you provide when ordering Product or otherwise accessing our Site.

  1. DELIVERY of products

The ownership of the products shall be transferred to you when we deliver the products to you.

CRISTINA IAROSCENCO SHOP insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Each and every delivery requires a signature to be provided for the products delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by CRISTINA IAROSCENCO SHOP, and transfer of responsibility in the same way. The products are your responsibility from the time we deliver them to the address you gave us.

The chosen carrier can deliver to certain destinations without collecting a signature. In case this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that CRISTINA IAROSCENCO SHOP can leave your package/parcel outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. In the event the carrier deems your address to be unsafe, it may refuse the delivery of your order to the chosen shipping address.

All orders are being dispatched as soon as possible, but only after the products ordered by you are being individually manufactured as per your request, as we hold no products on stock. Thus, delivery times displayed on our site are merely estimates and should only be used guide only and commence from the date of dispatch. In any event, we strive to deliver the products to you within 30 days from the day the estimated manufacturing duration advertised on each item’s page will be completed. CRISTINA IAROSCENCO SHOP is not responsible for any delays caused by destination customs clearance processes.

Should your delivery be delayed due to any circumstances outside of our control, we will inform you as soon as possible to let you know and we will take steps to minimize the effect of the delay. In case we proceed in this respect, we will not be liable for delays caused by the aforementioned circumstances/events.

  1. NON-RETURN AND NO-EXCHANGE policy

We do not keep any products on stock so everything in customary made further to you order placed in this respect.

Due to the specific nature of the manufacturing process that it initiated pursuant to each and every order placed by you, you do not have the right to cancel your order with us once the payment has been made as we do not keep any product on stock, but only develop them upon your every order. 

  1. New ACCOUNT registration

In order for you to use certain services or features on this Site you will need to register for an account.

When registering you are required to enter some information about yourself which should be true and complete in all respects.

Here are the some of the benefits you’ll be able to enjoy by registering with us for a CRISTINA IAROSCENCO SHOP account:

  • Track your orders and review past purchases
  • Build a customized Wish List/ Favourites to create personalized outfits that you can email to friends and family.
  • Adding sold out items to Wish List so you can see if more stock arrives
  • Saving your address details so you can shop quicker next time
  • Manage your account details, address book and email preferences

The registration of an account is performed by clicking on REGISTER where you’ll be provided with a form to input your personal details. Should you be are aware of any unauthorized usage of your account, you must notify the security breach at once CRISTINA IAROSCENCO SHOP.

Forgotten password
Should you forget your password, click here to change it or follow the Lost your password ? instructions on the SIGN IN page.

  1. PROMOTION CODES

Occasionally, we may grant customers with promotion codes which are non-transferable and with no cash alternative. Such Promotion codes cannot be used in conjunction with any other promotion code, and should be used before their expiry date, if provided so.

  1. INTELLECTUAL PROPERTY RIGHTS

Usage of our site and its related content does not grants any rights with respect to copyright, designs, trademarks and all other intellectual property and material rights relating to its content, including but not limited to CRISTINA IAROSCENCO SHOP Software, all HTML and other code contained in this site trademarks, designs, and any other related intellectual property rights shown on this Site.

Thus, reproduction or redistribution of the aforementioned content is prohibited and can result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

  1. Liability

We shall be hold harmless for any losses not caused by our direct breach of contract. No indirect damages, loses etc. may be demanded to be covered from our side.

  1. Force Majure

If we are unable to perform any obligation under this Agreement because of a matter beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes (whether or not involving our employees) or acts of local or central government or other competent regulatory authorities or events beyond the reasonable control of our suppliers, acts of God etc., we will have no liability to you for that failure to perform.

  1. Miscelaneous

You will be personally responsible for your use of this site and if we determine that you have been involved in illegal /prohibited activities, or disrespectful conduct, or otherwise violated herein Terms and Conditions, we are entitled to deny you access to this Site.

You acknowledge that, in case we provide hyperlinks on this Site to other websites or belonging to parties other than CRISTINA IAROSCENCO SHOP, we hold no responsibility for the content, accuracy or otherwise access by you of any such websites, off-site pages.

  1. COMPLAINTS AND GOVERNING LAW

Any complaint you may submit to us should be sent via e-mail at atelier@cristinaiaroscenco.com providing complete details (i.e. purchase date, order number, full name and address, contact details etc.).

Any sale purchase contract/place order shall be governed by and construed in accordance to the Romanian law and any litigation may arise shall be subject to Romanian court of law which shall have exclusive jurisdiction.

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