Delivery

The ownership of the products shall be transferred to you when we deliver the products to you.

CRISTINA IAROSCENCO SHOP insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Each and every delivery requires a signature to be provided for the products delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by CRISTINA IAROSCENCO SHOP, and transfer of responsibility in the same way. The products are your responsibility from the time we deliver them to the address you gave us.

The chosen carrier can deliver to certain destinations without collecting a signature. In case this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that CRISTINA IAROSCENCO SHOP can leave your package/parcel outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. In the event the carrier deems your address to be unsafe, it may refuse the delivery of your order to the chosen shipping address.

All orders are being dispatched as soon as possible, but only after the products ordered by you are being individually manufactured as per your request, as we hold no products on stock. Thus, delivery times displayed on our site are merely estimates and should only be used guide only and commence from the date of dispatch. In any event, we strive to deliver the products to you within 30 days from the day the estimated manufacturing duration advertised on each item’s page will be completed. CRISTINA IAROSCENCO SHOP is not responsible for any delays caused by destination customs clearance processes.

Should your delivery be delayed due to any circumstances outside of our control, we will inform you as soon as possible to let you know and we will take steps to minimize the effect of the delay. In case we proceed in this respect, we will not be liable for delays caused by the aforementioned circumstances/events.

NON-RETURN AND NO-EXCHANGE policy

We do not keep any products on stock so everything in customary made further to you order placed in this respect.

Due to the specific nature of the manufacturing process that it initiated pursuant to each and every order placed by you, you do not have the right to cancel your order with us once the payment has been made as we do not keep any product on stock, but only develop them upon your every order. 

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